General terms and conditions

These terms and conditions govern sales through Denuino.sk. The seller is Juraj Polák, a sole trader (natural person operating a business), trading as Denuino.sk; the seller is not a limited liability company.

Customers may be consumers or businesses; mandatory consumer protection applies to purchases made outside a trade or profession. Non-waivable consumer rights remain unaffected.

Key product characteristics, availability, price, applicable taxes, delivery charges and other fees are displayed before the order is placed. Images are illustrative unless expressly stated otherwise; the product specification controls.

Where relevant, known compatibility and functionality requirements for goods with digital elements are described.

Customers select products, delivery and payment, review or correct their details, then place the order using a button clearly indicating an obligation to pay.

We acknowledge receipt by email. A sales contract is formed when the seller accepts the order. If fulfilment is not possible, we contact the customer and offer options rather than substituting goods without consent. Confirmation is provided on a durable medium.

Ordering is available in the website’s language versions; mandatory consumer rights are unaffected.

The final price, including applicable taxes, shipping and fees, is displayed before the binding order is submitted. Whether VAT is charged depends on the seller’s tax status and the transaction; these terms do not assert that the seller is VAT-registered.

Order confirmations and applicable receipts are provided electronically; the checkout shows the transaction currency.

Depending on checkout availability, payment is possible by card through tatrapay+ (including Apple Pay and Google Pay when supported), bank transfer, or cash on delivery where enabled for the selected country and carrier.

Bank transfer: beneficiary Juraj Polák – Denuino.sk; bank Tatra banka; IBAN SK03 1100 0000 0029 4223 7721. Payment reference and due date are provided in the order confirmation. We do not request payment-card credentials by email.

We ship to Slovakia (SK), Czechia (CZ), Hungary (HU), Romania (RO) and Poland (PL). English is only a website language, not an extra delivery country.

Slovakia: Packeta pickup points/Z-BOX, DPD courier and Pickup/lockers including selected AlzaBoxes, Slovenská pošta/BalíkoBOX. Czechia: Packeta/Zásilkovna pickup points and Z-BOX. Hungary: Foxpost. Romania: Packeta/partner pickup points. Poland: DPD. Only methods displayed at checkout are available for each order.

Actual rates, pickup availability and cash-on-delivery fees are displayed before ordering.

Orders are delivered within the stated timeframe without undue delay; unless otherwise agreed, consumer delivery is no later than 30 days from contract formation. Statutory remedies apply if delivery is late.

Risk of accidental loss or damage generally passes when the consumer or an authorised recipient takes possession. Please report parcel damage promptly; failure to report it on delivery does not itself extinguish statutory defect rights.

Failure to collect a parcel does not automatically withdraw from a contract. Any compensation claim is assessed individually under applicable law, without automatic penalties.

Consumers purchasing at a distance generally have 14 days after receiving goods to withdraw without stating a reason, with statutory counting rules for multiple deliveries. Sending the notice by the final day preserves the deadline.

Withdrawal may be notified by an unequivocal statement to [email protected], by post to the trader’s address, or using the available online withdrawal function. Registration or use of a particular form is not required.

Statutory exemptions include genuinely personalised goods and certain sealed hygiene goods once unsealed. A standard stock configuration is not automatically personalised.

Return or dispatch goods no later than 14 days after withdrawal to the seller’s address unless otherwise agreed. The consumer ordinarily pays direct return costs unless applicable law or an agreement provides otherwise.

Goods may be inspected as in a shop. Consumers are liable for any diminished value caused by handling beyond what is necessary to establish nature, characteristics and functioning, only as provided by law. Original packaging is not a general requirement.

Do not send returns cash-on-delivery without prior agreement.

Following a valid withdrawal, we refund sums received, including the cost of the least expensive standard original delivery option, within 14 days of receiving the withdrawal notice, generally by the original payment method.

For goods we may withhold reimbursement until we receive the goods back or evidence of their dispatch, whichever is earlier. Extra charges for a more expensive delivery option need not be refunded.

The seller is responsible for defects existing on delivery and manifesting within two years, subject to specific rules for used goods and goods with digital elements. The consumer should report defects within two months of discovery and no later than the statutory period.

Consumers may request repair or replacement subject to statutory limitations, and a price reduction or termination where legally justified. Statutory remedies are not conditional on original packaging or unlawful fees.

Report defects by email to [email protected], by post, or via Claim or withdrawal from contract. Please include your order identification and description. Photos may help, but are not a universal legal requirement.

We promptly issue written acknowledgement specifying the remedy period. Repairs or replacements are free and completed within a reasonable time, normally no more than 30 days unless an objective reason beyond our control justifies longer. A refusal of liability will be explained in writing.

For a battery assembly genuinely manufactured to the consumer’s individual specifications, a legal exception to the no-reason withdrawal right may apply. The relevant exclusion must be disclosed before ordering.

This does not remove rights relating to faults, safety and conformity.

Send complaints and requests for remedy to [email protected]. If a remedy request is rejected or unanswered for 30 days, consumers may refer the matter to an appropriate alternative dispute resolution body under Slovak Act No. 391/2015.

A list of bodies is published by Slovakia’s Ministry of Economy. European Consumer Centres and courts may also assist. The EU ODR platform ceased operations in 2025.

Slovak law generally governs. However, this choice cannot deprive consumers in Czechia, Hungary, Poland or Romania of mandatory rights under the law of their habitual residence where Article 6 of Regulation (EC) No 593/2008 (Rome I) applies.

Nothing in these terms waives non-excludable consumer rights or statutory avenues for cross-border disputes.

Personal data is handled under the published privacy notice. The terms available before the order was placed govern that order; later changes do not retroactively alter concluded contracts without legal grounds.

If part of these terms is invalid, the remainder continues to the legally permissible extent. Statutory consumer rights prevail. Version prepared for publication 22 October 2026.

This template is optional. You may also notify withdrawal by email.

I hereby give notice that I withdraw from my contract of sale for the following goods:

Name; order number; receipt date; contact email; date and signature (for paper notices).

Send to [email protected] or the seller’s address. No reason is required.

Order date / receipt date: __________. Consumer name: __________. Consumer address: __________. Date: __________. Signature (paper notices only): __________. Delete as appropriate.